Returns & Refund Policy
Returns Policy
We hope you love your KysmShape purchase 💖
If you're not fully satisfied, you can return or exchange eligible items within 30 days of purchase.
Return Request
To initiate a return or exchange, email us at support@kysmshape.com with:
- Your order number
- Reason for return
- Product details
Our team will guide you through the next steps.
Return Conditions
To be eligible for a return, items must:
✔ Be unused and unworn
✔ Be unwashed
✔ Have original tags and packaging
We do not accept:
✖ Items after 30 days
✖ Worn or washed items
✖ Damaged items
✖ Final sale items
Important Information
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
Refunds follow the original payment method
Orders not yet shipped can be fully refunded
Shipped orders must be returned after delivery
How to Return or Exchange
1️⃣ Email us at support@kysmshape.com
2️⃣ Prepare your item (must meet conditions)
3️⃣ Ship your package with tracking
Our return center is located in Canada
Processing Time
- Returns are processed within 2–3 business days
- Refunds appear within 5–10 business days
If you don’t see your refund, contact your bank or reach out to us.
Track Your Return
- To check your return status, email us with:
- Order number
- Return request date
- Product details
- Tracking number (if available)
- Our team replies within 1–3 business days.
Damaged Items
If your item arrives damaged or defective, contact us immediately at:
support@kysmshape.com
We will arrange a replacement or refund as quickly as possible.
